Shipping policy

Shipping and Handling: 

All items will be sent in a secure cardboard mailer. We bag all comics and books, to protect from any water damages. You can see examples of our packaging on our social media.  

Postage charges are shown during the checkout stage, before any payment is taken. To see postage charges displayed in your shopping cart, go to the checkout, select your shipping destination, and click next. Your postage charges will now be shown. No payments are taken at this stage of the checkout process. You can keep browsing by clicking on ‘Return to Information’ and then ‘Return to Cart’. 

Please note that our initial postage charges cover the first delivery attempt only, to the address provided to us at checkout. Any additional charges payable for the redelivery or redirection of a package requested by the customer, are the sole responsibility of the customer. It is the customers responsibility to ensure that we are given the correct delivery address, we cannot accept responsibility if the address you provided is incorrect. Claims for damage to any items contained in your order must be made within 7 days of receipt of order, and must be made in writing, by email to shop@okcomics.co.uk. 

For overseas orders, the postage charges shown at checkout are a best estimate. Most of the time these are correct, but we reserve the right to update these when the final cost of shipping has been calculated. We will email you first, if the postage payable is greater than what's been paid at checkout. Postage overseas is calculated to include insurance to the value of your order. This way, if there are any issues with delivery or damages, we can replace the items easily without massive costs. We will provide tracking details for all overseas orders. 

Postage to Europe:

Since July 1st, the way that Europe deals with VAT has changed. We are still shipping orders under 2KG to European countries. Please note that there will be a customs charge (also referred to as a Handling Fee) when it arrives in your country, prior to delivering.

When we're better informed about the new rules, these things may change. We'll keep you informed as best as we can.

All International Postage:

Please make sure to give us both your phone number and email address, we need these details for your customs label. This makes it loads easier for the courier to contact you if there are any delays or if delivery is missed and you need to arrange another.

Our Pre-Order Policy:

When pre-ordering multiple items at once, please note that we will send this order when the final item arrives. At checkout, you will only be charged for one parcel. If you wish to have your items sent separately, as soon as each item arrives, please email us to arrange extra shipping. If you place another order, this will not effect your current pre-order and it will still ship when all the stock has arrived.

We aim to get any pre-order items in the post as soon after they arrive in-store as we can. Please allow 5 days before chasing us, for some titles we have over 200 pre-orders to pack and post.